User Experience Design (UXD or UED) refers to the practice of designing products or systems with a primary focus on enhancing user satisfaction. It involves applying principles of psychology, usability, visual design, and interaction design to create seamless and intuitive experiences.
Some people use term UXD or UED — user experience design instead of UX. You may also meet XD — experience design. Actually, all these abbreviated forms mean the same.
Jesse Garrett is one of the co-authors of this term and co-founded Adaptive Path defines this term as an area of interface elements. The interface color codes, buttons, text, fonts are the parts of this area.
The main UI tasks are to make the interface visually attractive, user-friendly and pleasant to use. User interface is something of the kind of mediator between a user and device and is responsible for interactivity too.
As you see UX is more about science while UI is more about art.
User Interface (UI) refers to the visual elements and interactive components of a product or system that users interact with. It includes elements like buttons, menus, forms, and typography. UI design focuses on creating visually appealing and user-friendly interfaces.
UI-designer is responsible for visual product perception. Quality typography, wisely chosen colors, good textures and spaces in the design help user easily reach his final goal.
This is a set of possible points of contact with the client, including the stage of the sales process and future product usage.
This is a general impression the client receives while cooperating with the company. CX consists of a lot of factors starting from the first contact and including the purchase fact, the product using period and up to the end of the cooperation.
CX-design oriented on a number of factors such as user-friendliness, client feedbacks, Net Promoter Score (NPS) etc.
Customer Experience (CX) is closely related to UX but has a broader scope. It encompasses all interactions that a customer has with a company or brand, including marketing, sales, support, and post-purchase experiences. CX design aims to create positive and consistent experiences throughout the customer journey.
Interaction Design (IxD) is concerned with designing interactive experiences and defining how users engage with a product or system. It focuses on designing intuitive and engaging interactions that facilitate effective communication between users and technology.
Usually, this term is applied to software products such as applications or websites. The main aim of IxD is to create an enjoyable product. This product always helps the user to achieve his aim in the easiest and most effective and most inviting way. It may cover the elements like sounds, movements, aesthetics, spaces, and a lot of other things.
Crampton Smith suggested 4 aspects of interaction design:
Dave Jones defines a UX ecosystem as, «…a set of interdependent relationships between components within an information environment».
Under «components» he means people, their aims, the digital technology they use for information exchanging and in communication purpose, and, of course, the information they are sharing.
UX ecosystems make the designer look at the bigger picture, in other words, how comfortable the product is in the «world» of the product the user is operating.
The UX designer’s goal here is to design a user-centered ecosystem of devices, services, and objects across platforms in an easy and clear way.
Information Architecture (IA) deals with organizing and structuring information in a way that is logical and intuitive for users to navigate. It involves creating site maps, taxonomies, and navigation schemes to facilitate easy access to information.
IA covers 2 main components. They are content and functionality identification, and product hierarchy. This hierarchy represents the connection between the product content and functionality.
IA may be as pretty simple so a quite complicated (for large-scale projects).
Information Architecture (IA) is not a part of the user interface or visible screen. IA specifies the look and set of user interface options.
Service Design (SD) focuses on designing holistic experiences that encompass both physical and digital touchpoints. It involves considering the entire service ecosystem and designing processes, interactions, and experiences that meet user needs and business objectives.
SD or service design — the process of building communication, people organizing, planning, and other actions oriented toward improving the product quality and the interaction between the service provider and its customers.
The main aim of service design (SD) is company service improvement according to the consumers’ and product users’ expectations. The services should 100% meet the customer’s expectations and be quick, pleasant, and competitive.